1. Acceptance of Terms
1.1 By accessing or using the services provided by Hostveda Cloud, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with any related policies including the Privacy Policy, Refund Policy, and Acceptable Use Policy. These terms apply to all users, customers, visitors, and anyone accessing or using our website or services in any manner.
1.2 If you do not agree with any part of these Terms, you must discontinue use of our services immediately. Continued use of our platform after any updates or modifications to these Terms will constitute your acceptance of those changes.
1.3 Hostveda Cloud reserves the right to modify, update, or replace these Terms at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any changes.
1.4 By creating an account, placing an order, or making a payment, you confirm that you are legally capable of entering into a binding agreement and that all information you provide is accurate, complete, and kept up to date. You also agree to comply with all applicable laws and regulations while using our services.
1.5 Failure to comply with these Terms or any applicable policies may result in suspension or termination of your services, with or without notice, at our sole discretion.
2. Services Provided
2.1 Hostveda Cloud provides web hosting solutions, domain-related services, and associated infrastructure designed to allow customers to host websites, applications, email services, and other online content. Our platform may include control panels, billing systems, automation tools, and technical support services to assist in managing your account.
2.2 Services are provided on an “as available” and “best effort” basis. While we strive to maintain high uptime, performance, and reliability, we do not guarantee uninterrupted service or that services will always be free from errors, delays, or interruptions.
2.3 We reserve the right to modify, upgrade, suspend, or discontinue any part of our services at any time for operational, security, legal, or technical reasons. This may include performing maintenance, applying system updates, or implementing changes necessary to ensure platform stability and security.
2.4 Customers are responsible for ensuring that their use of our services complies with applicable laws, does not infringe upon the rights of others, and does not disrupt or negatively affect the performance of our infrastructure or other users.
2.5 Any new features, enhancements, or services introduced in the future will also be subject to these Terms unless otherwise stated.
3. Account Responsibility
3.1 Customers are responsible for maintaining the security and confidentiality of their account credentials, including usernames, passwords, and any authentication details associated with their account. Any activity performed through the account will be considered the responsibility of the account holder.
3.2 You agree to provide accurate, current, and complete information during registration and to keep your account details updated at all times. Failure to maintain accurate information may result in service interruptions or account restrictions.
3.3 It is your responsibility to ensure that your account is not used for unauthorized or malicious activities. If you suspect any unauthorized access or security breach, you must notify Hostveda Cloud immediately so that appropriate action can be taken.
3.4 Customers are solely responsible for managing their files, data, software installations, email accounts, and any content hosted on our infrastructure. We are not responsible for loss or damage caused by misconfiguration, weak security practices, or actions performed by the customer or third parties with access to the account.
3.5 Sharing account access with third parties is done at your own risk. Hostveda Cloud will not be liable for any consequences resulting from such access, including misuse or service disruption.
4. Acceptable Use Policy
4.1 Customers agree to use Hostveda Cloud services only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others. Use of services must not interfere with or disrupt the integrity or performance of our network or systems.
4.2 Prohibited activities include, but are not limited to, engaging in illegal operations, distributing malware or harmful software, conducting phishing or fraudulent schemes, sending unsolicited bulk emails or spam, attempting unauthorized access to systems, or hosting content that promotes illegal or abusive behavior.
4.3 Customers must not use our services in a way that causes excessive resource consumption or negatively impacts other users. Activities such as abusive scripts, crypto mining, or any process that threatens server stability may result in immediate action to protect system performance.
4.4 We reserve the right to investigate any suspected violations and to suspend or terminate services without notice if activities are deemed harmful, illegal, or in breach of these Terms. Cooperation with law enforcement authorities may occur where required by law.
4.5 Customers are responsible for ensuring that all content hosted through our services complies with applicable intellectual property laws and does not infringe upon the rights of third parties.
5. Payments & Billing
5.1 All services provided by Hostveda Cloud are billed in advance according to the billing cycle selected during purchase. Customers are responsible for ensuring that payments are made on time to avoid service interruptions.
5.2 Failure to pay invoices by the due date may result in service suspension, restriction, or termination. Services may be restored upon full payment of outstanding balances, subject to applicable policies.
5.3 Prices and service fees are subject to change at our discretion. Any changes will be communicated through official channels or reflected in updated invoices or service notices.
5.4 Payments made through supported payment methods, including online payment gateways or digital currencies, are processed according to the respective provider’s policies. Cryptocurrency transactions are considered final once confirmed on the network and are generally non-reversible.
5.5 Customers are responsible for any applicable taxes, transaction fees, or charges associated with their payment method. Disputes or chargebacks may result in service suspension pending investigation.
5.6 It is the customer’s responsibility to ensure that billing contact information remains accurate and that payment reminders or notifications are monitored to prevent accidental service disruption.
6. Refund Policy Reference
6.1 Refund eligibility and conditions are governed by our Refund Policy, which forms an integral part of these Terms of Service. Customers are encouraged to review the Refund Policy carefully before purchasing any service.
6.2 Certain services, including but not limited to domain registrations, domain renewals, add-ons, setup fees, and third-party services, may be non-refundable due to the nature of the costs involved or registry rules.
6.3 Refund requests must be submitted through the official support channels within the applicable refund window, if offered. Approval of refunds is subject to verification and compliance with our policies.
6.4 Payments made via cryptocurrency or irreversible payment methods are generally non-refundable once confirmed, except where required by applicable law.
6.5 Hostveda Cloud reserves the right to deny refund requests in cases of policy violations, abuse, or misuse of services.
7. Suspension & Termination
7.1 Hostveda Cloud reserves the right to suspend, restrict, or terminate any account or service at its sole discretion if there is a violation of these Terms of Service, applicable policies, or any activity that poses a risk to the security, integrity, or performance of our infrastructure.
7.2 Services may be suspended due to non-payment, abusive behavior, security concerns, illegal activities, or complaints received from third parties. Suspension may occur without prior notice where immediate action is necessary.
7.3 In cases of suspension, customers may be required to resolve the underlying issue before services can be restored. Restoration may be subject to applicable fees or conditions.
7.4 Hostveda Cloud shall not be liable for any loss of data, revenue, or business resulting from suspension or termination of services.
7.5 We reserve the right to refuse service to anyone at any time where deemed necessary to protect our systems, other customers, or to comply with legal obligations.
8. Data & Backups
8.1 Customers are solely responsible for maintaining independent backups of their data, websites, emails, and any other content hosted on our servers. While we may provide backup mechanisms as a convenience, they are not guaranteed and should not be relied upon as the sole backup solution.
8.2 Hostveda Cloud does not guarantee the availability, accuracy, or recoverability of backups in all circumstances, including but not limited to hardware failure, software issues, security incidents, or accidental deletion.
8.3 We shall not be held responsible for any data loss or damage resulting from customer actions, third-party activities, or unforeseen technical events.
8.4 Customers are encouraged to regularly verify the integrity of their backups and ensure that critical data is stored securely.
9. Limitation of Liability
9.1 To the fullest extent permitted by applicable law, Hostveda Cloud shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to the use or inability to use our services, including but not limited to loss of data, loss of revenue, business interruption, or loss of profits.
9.2 Customers acknowledge that the use of hosting and related services involves inherent risks, and services are provided on an “as available” basis without warranties of any kind, whether expressed or implied.
9.3 Hostveda Cloud shall not be responsible for any damages resulting from unauthorized access to customer accounts, customer negligence, third-party actions, or events beyond our reasonable control, including network failures, hardware malfunctions, or force majeure events.
9.4 In no event shall the total liability of Hostveda Cloud exceed the amount paid by the customer for the affected service during the applicable billing period.
9.5 Customers agree that they use our services at their own risk and assume full responsibility for any consequences arising from their use.
10. Service Availability / Uptime Disclaimer
10.1 Hostveda Cloud strives to maintain reliable and consistent service availability; however, uninterrupted or error-free operation cannot be guaranteed at all times.
10.2 Scheduled maintenance, system upgrades, security updates, or unforeseen technical issues may occasionally result in temporary interruptions or reduced performance. Such activities are necessary to ensure the stability and security of our infrastructure.
10.3 Hostveda Cloud shall not be held liable for downtime or service interruptions caused by factors beyond our control, including network outages, upstream provider issues, hardware failures, cyber incidents, or natural events.
10.4 While we take reasonable measures to minimize disruptions, customers acknowledge that occasional downtime is inherent in internet-based services.
10.5 Customers are responsible for implementing appropriate redundancy and contingency plans where continuous availability is critical to their operations.
11. Domain Services
11.1 Domain registration, renewal, and related services are subject to the rules and policies of the respective domain registries and registrars. Customers agree to comply with all applicable domain regulations and requirements.
11.2 Customers are responsible for providing accurate and complete domain registration information and for keeping such information updated. Failure to maintain accurate information may result in suspension or loss of the domain.
11.3 Hostveda Cloud is not responsible for domain expiration, loss, or suspension resulting from non-payment, failure to renew, incorrect contact details, or customer oversight.
11.4 Domain registrations and renewals are generally non-refundable once processed, due to registry policies and third-party costs involved.
11.5 Customers acknowledge that domain transfers, availability, and registration approvals are subject to registry procedures and may be declined or delayed for reasons beyond our control.
12. Changes to Terms
12.1 Hostveda Cloud reserves the right to modify, update, or revise these Terms of Service at any time to reflect changes in our services, legal requirements, or operational practices.
12.2 Any updates or changes will become effective upon posting the revised Terms on our website or knowledgebase. It is the responsibility of customers to review these Terms periodically.
12.3 Continued use of our services after any modifications constitutes acceptance of the updated Terms. If you do not agree with any changes, you must discontinue use of the services.
12.4 We may also notify customers of significant changes through email notifications or service announcements where appropriate.
13. Governing Law / Jurisdiction
13.1 These Terms of Service shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles.
13.2 Any disputes arising out of or relating to these Terms or the use of our services shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.
13.3 By using our services, customers agree to submit to the jurisdiction of these courts for the resolution of any legal matters.
14. Contact Information
14.1 If you have any questions, concerns, or requests regarding these Terms of Service, you may contact us using the details provided below.
14.2 Customers are encouraged to use official support channels to ensure timely assistance and proper handling of inquiries.
14.3 Contact Details:
Hostveda Cloud
Jaipur, Rajasthan – 302001
India
Email: support@hostveda.cloud
Website: https://hostveda.cloud
